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North Gateway during Blues at the Arch

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email info@archpark.org to request a refund.
2. Mail your returned item to:
     Gateway Arch Park Foundation
     One S. Memorial Drive, Suite 700
     St. Louis, MO  63102 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

We do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You still will have to pay return shipping. 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order

Gateway Arch Park Foundation
One S. Memorial Drive, Suite 700
St. Louis, MO  63102 
 

Shipping Policy

Turnaround

All orders are shipped within 72 hours Monday - Friday 8:30am - 5pm.

Carriers

We use the following carrier to deliver our orders:

USPS

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.